Returns & Refunds
We understand how important the skin you're in is. We want the best for you and that's why we offer a 21-day return policy. If you have any issues or concerns, please email hello@bondiface.com
not sure if Bondi Face is for you? we gotchu covered! we're that confident you'll love it, that we're backing it up with a 21-day money back guarantee. if you're not satisfied with any of our products, we'll refund 100% of your money.Â
simply email hello@bondiface.com with your order number and email used for your order to initiate a return.
items must be returned within 21 days from the delivery date, and you'll need to pay for postage (we recommend using a tracked service to avoid anything getting lost).
it's okay if you have a change-of-mind about your purchase.Â
simply email hello@bondiface.com with your order number and email used for your order to cancel your order or initiate a return.
if your order has not yet been dispatched, we will refund you on the spot. if your order has already been dispatched, we'll have to wait for your return. items must be returned unopened within 21 days from the delivery date, and you'll need to pay for postage.
sometimes the postman can be a bit rough with your package.
if your package has arrived damaged and you would like to initiate a return, simply email hello@bondiface.com with your order number and email used for your order along with photos of the damages.Â
we'll either refund your money, or send you another package. whichever you prefer.